General Terms and Conditions (GTC)

1. Scope

These terms and conditions apply to all orders placed through the GentlePet online shop.

---

2. Contracting parties

GentlePet – Owner: Narek Sarkissian
Krahestraße 6, 40233 Düsseldorf
Email: gentlepetde@gmail.com

---

3. Offer & Contract Conclusion

By submitting an order, you are making a binding offer.
The contract is concluded when we confirm the order by email.

---

4. Prices & Shipping

All prices include VAT.
Shipping costs are clearly displayed at checkout.

---

5. Payment

We accept the following payment methods:

• PayPal

• credit card

• (Additional payment methods, if activated later)

---

6th delivery

Delivery time within Germany: 2–5 working days .
Delivery times to other countries may vary.

---

7. Retention of title

The goods remain our property until full payment is received.

---

8. Warranty

The statutory warranty rights according to the German Civil Code (BGB) apply.

---

9. Revocation

Our cancellation policy applies, which can be found on the relevant shop page.

---

10. Liability

We are only liable for intent and gross negligence, to the extent permitted by law.